David Gillett
Network Engineer

Summary

Experienced Network Administrator with 15 years of success in the education industry. Proven track record of implementing and maintaining large-scale network infrastructure, ensuring high availability and secure access for students, faculty, and staff. Adept at identifying and resolving network performance issues and implementing security measures to protect against cyber-attacks. Strong communication and collaboration skills, able to effectively lead cross-functional teams and interact with stakeholders at all levels. Committed to staying current with emerging technologies and best practices in network administration.

Experience

Big Bend Community College, Moses Lake, WA 2015 to Current

Network Engineer

• Manage and maintain the college's network infrastructure, ensuring seamless and secure communication for faculty, staff, and students.

• Implemented and managed the college's Wi-Fi network, providing stable and fast internet access for all users.

• Conducted regular system updates, software installations, and security patches to keep the network secure and up-to-date.

• Designed, implemented, and maintained network security protocols, such as firewalls, VPNs, and intrusion detection systems, to prevent unauthorized access and data breaches.

• Troubleshoot network issues and provide technical support to users, ensuring prompt resolution of any technical difficulties.

• Managed the college's server environment, including Windows and Linux servers, and ensured data backups and disaster recovery processes were in place.

• Collaborated with IT staff to support and integrate new systems and software into the college's network, providing training and support as needed.

• Conducted regular network performance evaluations, identifying areas for improvement and implementing solutions to optimize network speed and reliability.

• Acted as a liaison between the college and vendor partners, managing technology upgrades and ensuring cost-effective solutions were implemented.

Moses Lake School District, Moses Lake, WA 2012 to 2015

Network Administrator

• Assisted with planning, implementing, and testing systems. 

• Designed reports and procedures.

• Installed workstations and software, and performed diagnostics on workstation peripherals.

• Authored a set of information systems security policies, processes, and procedures.

• Analyzed and improved operations, which increased productivity.

• Implemented policies for employee use of the Internet and e-mail. 

• Collaborated with multiple vendors to bring new technology in-house.

• Managed LAN/WAN environment, with Cisco switches and routers, *NIX and Windows 2k3/2k8 servers, Checkpoint firewall and remote access (VPN and dial-up), as well as multiple labs doing VoIP software and hardware development.

• Assisted IT director in managing daily operations of all information technology systems.

• Served as technical expert to director and senior management on network and security issues.

• Configured and supported local data access.

• Provided strategic, technical, and budgetary planning in design, expansion, and implementation of enterprise WAN/LAN network infrastructure.

• Wrote and developed technical documents.

• Established and administered IT security policies.

• Planned and oversaw installation of structured wiring scheme with fiber optic and Cat 5 cable systems. Evaluated, purchased, configured and installed equipment.

• Designed and set up networks, including wiring of buildings. Configured and maintained Cisco routers and switches. 

• Compiled and documented various statistical data. Analyzed user requirements, procedures, and problems to automate processing. 

Additional Employment History

Moses Lake School District, Moses Lake, WA 2009 to 2012

Desktop Technician

• Referred major hardware and software problems and defective products to vendors and technicians for service.

• Read technical manuals, conferred with users, and conducted computer diagnostics to determine the nature of problems and provide technical assistance.

• Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user.

• Maintained record of daily data communication transactions, problems and remedial action taken, and installation activities.

• Read trade magazines and technical manuals, and attended conferences and seminars to maintain knowledge of hardware and software.

• Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

• Conferred with staff, users, and management to determine requirements for new systems and modifications.
  
  

Education

Western Governors University, Salt Lake City, Utah 2012-2015

B.S., Information Technology

Big Bend Community College, Moses Lake, WA 2008-2009

A.S., Information Technology

GPA: 3.8. Dean's List, four semesters. Graduated with honors. 

Columbia Basin Job Corps, Moses Lake, WA 2006-2009
A+ / CCNA certification

Skills

• Network design and implementation: Expertise in designing and implementing complex network solutions, including LAN, WAN, and wireless networks.

• Network security: In-depth knowledge of network security principles and experience with firewalls, VPN, and intrusion detection systems.

• Cloud solutions: Hands-on experience with cloud computing solutions, including AWS, Azure, and Google Cloud Platform.

• VoIP: Knowledge of VoIP technologies, including PBX and SIP, and ability to implement, troubleshoot, and support VoIP systems.

• Active Directory: Experienced in managing and maintaining Active Directory environments, including user and group management, policy enforcement, and authentication.

• Virtualization: Proficiency in virtualization technologies, such as VMware and Hyper-V, and ability to manage virtual servers and desktops.

• Network monitoring and management: Skilled in using network management tools, such as SolarWinds, to monitor and optimize network performance.

• Educational technology: Understanding of the unique technology needs of educational institutions, including student information systems, learning management systems, and multimedia applications.

• Customer service: Strong customer service skills and ability to effectively communicate technical information to non-technical stakeholders.

Certifications

Cisco Certified Networking Associate (CCNA) 2007 to 2011 and 2017 to 2020

Cisco Certified Entry Level Technician (CCENT) 2015 to 2018

Security+, CompTIA, 2011 to 2017

Project+, CompTIA, 2012 to 2017

A+, CompTIA, 2006 to 2017